Jansunwai Scheme 2023: Madhya Pradesh is a state in central India with a population of over 72 million people. In a democracy, it is crucial that the government hears and addresses the grievances of its citizens. With this in mind, the Madhya Pradesh government launched the Jansunwai Scheme in 2014, aimed at providing a platform for citizens to raise their issues and receive prompt resolution. This article will provide an in-depth analysis of the Jansunwai Scheme and its impact on governance in Madhya Pradesh.
What is Jansunwai Scheme?
Jansunwai Scheme is a grievance redressal mechanism launched by the Government of Madhya Pradesh in 2014. The scheme is aimed at providing an efficient and transparent mechanism for citizens to register their complaints and receive prompt redressal. The scheme is implemented through a web portal, mobile application, toll-free number, and physical offices known as Jansunwai Kendras located in every district of the state.
How does the Jansunwai Scheme work?
The Jansunwai Scheme provides multiple channels for citizens to register their complaints, including the web portal, mobile application, toll-free number, and Jansunwai Kendras. Once a complaint is registered, it is assigned a unique reference number, and the complainant can track the progress of the complaint through the same channel used for registration.
Upon receiving the complaint, the concerned department initiates an investigation and provides a resolution within the stipulated time frame. In case of delay, the complainant is informed of the reasons for the delay and the expected resolution date. The complainant can also escalate the complaint if they are not satisfied with the resolution provided.
Impact of Jansunwai Scheme on Governance
The Jansunwai Scheme has been instrumental in bringing about transparency and accountability in governance in Madhya Pradesh. The scheme has helped in bridging the gap between the government and citizens by providing a platform for citizens to voice their concerns and grievances. The scheme has also ensured that complaints are promptly addressed, leading to increased trust and confidence in the government.
The scheme has also helped in improving the quality of public services by providing a mechanism for citizens to report deficiencies and shortcomings. This has led to increased accountability and efficiency in the delivery of public services.
The Jansunwai Scheme has been successful in resolving several complaints across different departments. In one instance, a complainant raised the issue of the non-functioning of streetlights in their locality. The complaint was registered on the Jansunwai portal, and the concerned department resolved the issue within 24 hours.
In another instance, a complainant raised the issue of the non-delivery of a ration card despite multiple visits to the concerned office. The complaint was registered on the Jansunwai portal, and the ration card was delivered to the complainant within a week.
Challenges and the Way Forward
While the Jansunwai Scheme has been successful in addressing several complaints, there are still challenges that need to be addressed. One of the major challenges is the lack of awareness about the scheme among citizens. There is a need for extensive awareness campaigns to ensure that citizens are aware of the grievance redressal mechanism and how to use it.
There is also a need to improve the responsiveness of some departments and ensure that complaints are resolved within the stipulated time frame. The government should also consider incorporating feedback mechanisms to ensure that citizens are satisfied with the resolution provided.
The Jansunwai Scheme has been a significant step towards effective governance in Madhya Pradesh. The scheme has provided a platform for citizens to voice their concerns and grievances.